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We package all of our plants by hand with due diligence, but because of the risks associated with shipping living things we cannot guarantee that the product will arrive in perfect condition. Some plants, especially if they are delicate or susceptible to temperature shock, may even die in transit (although we do everything we can to mitigate the risk of this). Please take this into account when considering purchasing plants online from us or any store.
Because of this, we cannot accept returns through the mail if the plant arrives in bad condition.
If your plant does arrive in bad condition, please reach out to us and we'll work with you to see what can be done. In many cases, the plant can easily be nursed back to health in very little time and we'd be happy to walk you through that process.