Skip to content
It's a bit chilly out there! Check out our Winter shipping insurance >>>
It's a bit chilly out there! Check out our Winter shipping insurance >>>

Shipping Policy

We package all of our plants and products by hand with due diligence, taking into account the specific item/plant, weather, and season. However, due to the inherent risks associated with shipping living things we cannot guarantee that the plants will always arrive in perfect condition. Some plants, especially if they are delicate or susceptible to temperature shock, may even die in transit (although we do everything we can to mitigate the risk of this). Please take this into account when considering purchasing plants online from us or any store. Please see our Refund Policy for more information on plant damage in transit.

Shipping:

We currently ship to the lower 48 states (excludes Hawaii and Alaska). For shipments further away it is at our discretion when it is safest to ship. We may hold your order to ship early in the week or wait until severe weather passes. If we hold your order for longer than 7 days we will contact you with an order update or reach out over email to inquire about shipping dates info@urbansproutsstore.com

There are certain plants that we do not recommend shipping long distances in severe weather. These plant families include:

  • Begonia
  • Calathea
  • Coffea
  • Peperomia
  • Carnivorous plants of any variety
  • Albuca
  • "String of ______" succulents
  • Tradescantia
  • Spathiphyllum
  • Ferns of any variety
  • Ficus
  • Homalomena
  • Orchids
  • Colocasia
  • Alocasia
  • Streptocarpus

These plants are ship at your own risk and will not be qualified for replacement or refund in the event of damage in transit.

Please refer to our shipping insurance and our refund policy for more information.

Local Delivery:

We have one physical location in Renton, Washington. Eligibility for local delivery from this location is determined by county. We deliver to the following counties in Washington state:

  • King County
  • Snohomish County
  • Pierce County

If you do not live in one of these counties but are located in Washington state, please select the shipping option at checkout.

Postage:

We offer shipping through USPS and UPS. Shipping rates are calculated by these services externally during the checkout process based on weight, size and travel distance. Urban Sprouts does not set the cost of shipping.

Special Notes:

We reserve the right to ship plants in plastic nursery pot or bare root depending on what will be safest for your plant. We may also hold your order for any of the following reasons:

  • To ship at the beginning of the week to avoid plants sitting over the weekend in the mail
  • To wait for more favorable weather conditions
  • If the plant was recently watered and would fare better after drying out a bit before shipping
  • There was a stocking error but new inventory is on the way.

In any of these cases, you will be notified of the situation via email before your order is sent.